Troubleshooting

App Issues

• How to prevent our emails from being blocked
• What to do if LogTen Crashes?
• Sending your logbook into Support for Testing

Sync Issues

• Troubleshooting iCloud Sync
• Troubleshooting WiFi Sync
• Restart iCloud Sync
• Reset iCloud

Subscription Issues

• Troubleshooting Subscription Issues

Report issues

• Generated report has gaps or missing data
• Instrument time is missing from report

Legacy versions of LogTen Pro Issues

• LogTen 6 and iOS 11 or later FAQ’s
• Extracting Data directly from your iOS device using an iTunes Backup (recommended for LogTen 6 only)
• How To Download Previously Purchased Versions of LogTen