We've redesigned LogTen's layout on iOS!
Some of the information and/or images on this page may look a little bit different. We're working on updating our articles. In the meantime, you can read about the changes here.
See this Apple help article for more details: Managing Auto-Renewing Subscriptions
To upgrade your subscription, simply open LogTen on your iOS device and navigate to More > Settings > Store and select the Pro option.
On your Mac, please navigate to the LogTen menu in the top-left menu bar and select Store and select the Pro option.
You are immediately upgraded and a new subscription will start on the date of the upgrade. You should also receive a refund from Apple for the prorated amount remaining of the original Basic subscription. It might take several days for the refund to appear.
To request a refund you must contact Apple directly, as they do not provide us with the ability to process refunds. Only Apple can process refunds for purchases made through an Apple iTunes account. Before you contact Apple please note that they do not normally refund subscriptions unless there is a gross error such as a duplicate or unauthorized purchase.
You can contact Apple Customer Support directly at https://getsupport.apple.com/. When you get to this page, click "Billing & Subscriptions" followed by "Subscriptions & Purchases." Once here, you'll be given a variety of avenues through which you can contact Apple.
We also recommend that you cancel your subscription to prevent being charged again next cycle. To do so, you'll just need to turn off auto-renew within your phone's iTunes account settings. LogTen is not able to manage this for you on our end, but the steps are easy and you can do it at any time. Please see this support article for details: http://support.apple.com/kb/ht4098