Subscription FAQ's

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How much does LogTen Pro cost?

Can the Subscription be used on Multiple Devices?

When will my subscription auto-renew?

How do I manage auto-renew?

What happens to my logbook if my subscription expires?

Can I upgrade my subscription?

Can I downgrade my subscription?

Can I extend my subscription?

Can I cancel my Subscription?

Can I get a refund?

 

How much does LogTen Pro cost?

The best places to view LogTen Pro prices are inside the app in the Store tab of the app. These prices will reflect your regional App Store prices. You can also check out the USD prices here: http://coradine.com/#pricing

 

Can the Subscription be used on Multiple Devices?

Yes. Subscriptions can be used on up to five devices for each OS. So if you have the iOS-only app you can use it on up to 5 iOS devices. If you have the Mac-only subscription you can use it on up to 5 computers. The combined subscription allows you to use it on up to five iOS devices and five Macs. Simply log into the same Coradine Account in LogTen Pro on your other devices, and they will be activated with your subscription.

 

When will my subscription auto-renew?

The App Store will begin trying to renew your subscription 24 hours before it is due to expire. The App Store will send you notices if it is unable to process the renewal for any reason. 

 

How do I manage auto-renew?

Auto-Renew settings can be accessed via the Manage Subscriptions button in the Store tab within LogTen Pro, or in your Apple ID subscription settings outside of LogTen Pro.

Please note: When your account is set to auto-renew, you will always renew at the same subscription rate. If you cancel your auto-renew you must re-subscribe at current subscription prices.

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See this Apple help article for more details: Managing Auto-Renewing Subscriptions

 

What happens to my logbook if my subscription expires?

Nothing! All your data will still be viewable and printable. Regardless of subscription status, you can always, view, edit, and print your logbook. You will also continue to receive all application updates. The only limit when your subscription expires is you cannot add any new flights, and you cannot sync. To restore this functionality you will need to re-subscribe.

 

Can I upgrade my subscription?

It is easy to upgrade between the iPhone + iPad only or Mac only subscription to the bundled iPhone + iPad + Mac subscription. 

  • To add Mac to your iOS only subscription, simply open LogTen Pro on your iOS device and navigate to More > Settings > Store and select the iPhone + iPad + Mac option.

  • To add iOS to your Mac only subscription, simply open LogTen Pro on your Mac and navigate to the LogTen Pro menu in the top-left menu bar and select Store and select the Mac + iPhone + iPad option.

You are immediately upgraded and a new subscription will start on the date of the upgrade. You should also receive a refund from Apple for the prorated amount remaining of the original subscription. It might take several days for the refund to appear.

 

Can I downgrade my subscription?

If you have the combined subscription and want to go to either iOS only or Mac only the easiest method is to Cancel your auto-renew and then re-subscribe when your current subscription expires. For details about canceling your auto-renew see: Managing Auto-Renewing Subscriptions 

 

Can I extend my subscription?

All LogTen Pro subscriptions are annual and default to auto-renewing. It is not possible to have a subscription for longer than 1 year.

 

Can I cancel my Subscription?

It is not possible to cancel an existing subscription. If you have an auto-renewing subscription, you can disable future automatic renewals and the app will expire at your renewal date. See Managing Auto-Renewing Subscriptions for details.

 

Can I get a refund?

To request a refund you must contact Apple directly, as they do not provide us with the ability to process refunds. Only Apple can process refunds for purchases made through an Apple iTunes account. Before you contact Apple please note that they do not normally refund subscriptions unless there is a gross error such as a duplicate or unauthorized purchase. 

You can contact Apple Customer Support directly at https://getsupport.apple.com/. When you get to this page, click "Billing & Subscriptions" followed by "Subscriptions & Purchases." Once here, you'll be given a variety of avenues through which you can contact Apple. 

 

 

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