Troubleshooting WiFi Sync

Thomas

May 17, 2020 04:06

Are you operating LogTen version 7.0 or later on all your devices?

If not, you will need to upgrade so that all devices are running at least version 7.0 or later. Version 7.0 was released in late 2014. LogTen version 7.0 and later cannot sync with older versions due to differences in the data structure.

Do you have WiFi syncing enabled on all your apps?

On the iOS apps go to Settings->Sync and ensure that WiFi is enabled. On the Mac go to Preferences->Sync and ensure that WiFi sync is enabled.

Do you have LogTen open on both devices?

The app must be open and running (not asleep) on all devices. If they are already Open and you recently changed the Sync setting, try closing and re-opening LogTen on all devices.

Are your devices all on the same network?

It is not uncommon for mobile devices to drop the home network signal and join the cellular network or join a nearby network without you knowing. On your Mac, click on the WiFi signal in the upper left to check which network you are connected to. On the iOS devices go to Settings->General->Network. Please ensure that you have a WiFi signal in the upper right of your iOS device, even if you are connected to a network, your device will not sync unless you see the WiFi signal.

Have you permitted LogTen to use Local Networks (iOS 14 and later)

New Privacy settings in iOS 14 require LogTen to be permitted to use Local Networks. To allow this open your iOS device Settings app and go to Privacy > Local Networks > allow LogTen.

Run a Repair on both devices

Please the Repair Logbook File tool under the Help menu.

Open LogTen on your Mac and click: "Help" then "Repair LogBook File" in the toolbar at the very top of your screen.
Open LogTen on your iOS device and go to the Settings menu. Press and hold anywhere on the Settings screen for about 3-4 seconds. A Troubleshooting menu will appear. Select this and run the Repair Logbook.

This cleans up any loose ends of data that can occasionally cause these types of issues. Run it multiple times until "No repairs were necessary" is displayed. It is good to run this every once in a while!

Log out, then back into your Coradine Account

Go to the Account tab on each device and Log out of your Coradine account. Then log back in.

Are you using a hotel or public Network?

Hotel networks block certain ports used by LogTen for syncing which will not allow you to sync. If this is the case, it is possible to create your own private network for syncing if you have a Mac computer. Please see How to Create a Computer-To-Computer Network section at the bottom of this article

Updates to iOS and OS X, or re-installing LogTen can sometimes prevent WiFi Sync from starting correctly. A hard reset of your devices will usually fix this:

On Mac, go to the Apple menu and select Restart.
On an iPhone or iPad, hold down both the Power and the Home button until the device turns off and the Apple screen appears, and the device will restart.

If your iOS device isn't showing up under the devices tab on the Mac try right-clicking on DEVICES and select "Refresh." Next open and close LogTen on your iOS device and then try refreshing again back on your Mac. If the device is still not showing up, turn off Bluetooth and switch Airplane Mode on and then off. Then back on your computer, try to refresh again.

Are you sure your iPad/iPhone is on the correct network?

The iPad is known to be stubborn when it comes to showing itself as available from within LogTen, even if it shows as being on the correct network it sometimes will not show as available to sync from within LogTen. This technique will sometimes force LogTen to show as available. Go into the Settings page of your device and turn Airplane Mode to ON.

Then turn On WiFi and ensure your device joins the desired network.

Continue with trying the sync process by opening LogTen on both devices.

What else can I try?

On your Mac: right-click your iOS device, "un-pair" it, then pair it again and try syncing.
Reset your home router
Turn BlueTooth OFF on your device
Temporarily turn Cellular Data OFF to ensure your device is joining a WiFi network (available from Settings > Cellular > Cellular Data > slide OFF)
Force close the LogTen app on your mobile devices. Then try again.
Create a private computer to computer network - you do not need to be running LogTen on your Mac, you just need a Mac to set up the network (see below)

How to create a Computer to Computer Network

If you're trying to sync on a hotel or airport wireless network, it's possible they are blocking the ports that LogTen requires for syncing. If this is the case, you can create a private network between your Mac and iPhone and see if this resolves the issue. To do this choose "Create Network" from the Wi-Fi menu on your Mac (located in the menubar at the top right of your screen near the clock).

On macOS Big Sur 11.0 or later, you will need to enable legacy networks first

Create the network, noting the name of the new network.

Connect your iPhone/iPad to this network from the Settings->Wi-Fi screen of your mobile device.

Ensure that your device has joined the network and that you are seeing a Wi-Fi symbol in the upper left. If you are having difficulty getting your device to join the network try turning the Cellular Data option to OFF from the Settings > Cellular menu.

Close LogTen on both your Mac and iPhone/iPad, relaunch and you should see your mobile device listed and available for syncing.

If you continue to have difficulty send us a support request and we'll be happy to assist you!