What else can I try?



  • On your Mac: right-click your iOS device, "un-pair" it, then pair it again and try syncing.


  • Reset your home router


  • Turn BlueTooth OFF on your device


  • Temporarily turn Cellular Data OFF to ensure your device is joining a WiFi network (available from the Settings > Cellular > Cellular Data > slide OFF)


  • Force close the LogTen Pro app on your mobile devices. Then try again.


  • Create a private network computer to computer network - you do do not need to be running LogTen Pro on your Mac, you just need a Mac to setup the network (see below)


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