What else can I try?

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  • On your Mac: right-click your iOS device, "un-pair" it, then pair it again and try syncing.

 

  • Reset your home router

 

  • Turn BlueTooth OFF on your device

 

  • Temporarily turn Cellular Data OFF to ensure your device is joining a WiFi network (available from the Settings > Cellular > Cellular Data > slide OFF)

 

  • Force close the LogTen Pro app on your mobile devices. Then try again.

 

  • Create a private network computer to computer network - you do do not need to be running LogTen Pro on your Mac, you just need a Mac to setup the network (see below)

 

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