Restart iCloud Sync

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Restart iCloud

You may find it useful to restart iCloud Sync with a single chosen logbook file from one device on all of your other devices. The logbook files on your other devices will be overwritten in this process, so before you begin, please make sure you have a current backup of your logbook from each device before proceeding. You should only complete this process if you are certain that one of your devices has your complete and up to date logbook.

  1. Open LogTen Pro on the device that has your complete and up to date logbook which you want to sync with your other devices.
  2. Go to Settings/Preferences >> Sync, and change Sync Using to WiFi or None, then confirm the logbook data for the device will be removed from iCloud.
  3. Run a repair on the logbook. The Repair Logbook feature can be found in the Help menu.
  4. Change Sync Using back to iCloud, and when prompted, choose to Restart iCloud Sync.
  5. Open LogTen Pro on one of your other devices. As soon as the changes sync through iCloud, the app will automatically be notified of this restart, and ask how you want to continue. Choose Replace from iCloud to replace the data on that device with the new iCloud data. The logbook will be downloaded and installed to this device, and start syncing changes through iCloud.
  6. Repeat step 5 on your other devices.

 

 

Reset iCloud

If the above Reset procedure by itself does not work, there is a function to completely Reset all iCloud Sync data for use in these kinds of abnormal situations. It also only clears the sync data in iCloud but leaves any logbook backups in iCloud untouched.

Please be advised that it is always recommended to routinely Backup your logbook on each device, especially when activating sync.

Mac:

  1. Open LogTen Pro for Mac, and select the *Window* menu at the top of the screen.
  2. Press and hold Command + Option ( ⌘ + ⌥ ), and Display Available Report Keys will change to Show Troubleshooting Menu.
  3. Select Show Troubleshooting Menu and then let go of the keys. This will display a new Troubleshooting menu at the top menu bar.
  4. Open this new menu, and then select Reset All iCloud Sync Data.

iOS:

  1. On your iOS app go to the More tab, then choose Settings.
  2. On the Settings page, tap three times in a gray space between the other rows. This will add a new Troubleshooting option to the bottom of the list.
  3. Select Troubleshooting and then tap Reset All iCloud Sync Data.

 

Do this on all of your devices and wait a few minutes for iCloud data to clear. Then repeat the Restart procedure above.

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