Troubleshooting Data Syncing

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Most iCloud Sync problems can usually be solved by the following steps, run through them in order until syncing continues as expected. After each step, give it a try, if it's working, no need to keep going!

Please also ensure you always have a backup of your data. See this page for our recommended Back Up Methods.

1. Wait 15 Minutes

iCloud is optimized to efficiently transfer data, and this can mean updating once an hour if the network connection is weak, or the battery is low. Syncing can be as quick as a few seconds on a strong internet connection, but a few minutes is very normal.

2. On an iPhone or iPad: Check the following settings in the iCloud section of the Settings app

  • Data cannot sync across multiple iCloud accounts. Check that all devices are signed into iCloud with the same Apple ID.
  • Ensure that iCloud Drive is ON.
  • Select iCloud Drive, find the option for LogTen Pro, and turn it ON.
    • Enable Use Cellular Data if you wish to allow syncing on a cellular network.

3. On a Mac: Check the following iCloud settings in System Preferences >> iCloud

  • Data cannot sync across multiple iCloud accounts. Check that all devices are signed into iCloud with the same Apple ID.
  • Ensure that iCloud Drive is enabled.
  • Click Options next to iCloud Drive, and ensure that LogTen Pro is selected.

4. On a Mac or iOS try a hard reset of the device

A hard reset will restart system process which can fix iCloud Sync issues.

  • On Mac, go to the Apple menu and select Restart.
  • On an iPhone or iPad, hold down both the Power and the Home button until the device turns off and the Apple screen appears, and the device will restart.

5. Make sure you are running the latest version of iOS on your iPhone or iPad, and OS X on your Mac

System updates often contain fixes and improvements for iCloud issues. For details and directions see Updating iOS & Updating OS X

6. Add an Empty Flight to each app

Occasionally iCloud encounters a problem uploading a file, preventing the other apps from processing further changes from a device. The process of creating a new entry will ensure that database is saved, and the changes will prompt iCloud to re-attempt the failed upload.

7. Check Apple Services Status for any iCloud outages

If there are any iCloud problems reported, try again later.

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