First, please check your internet connection to ensure that the application can receive information from the App Store.
If that does not solve it, we have seen an issue in iOS that prevents an application from connecting the App Store properly, and purchase information cannot be retrieved. This occurs on occasion immediately after the application has been installed, or when an iOS update has been installed. This is almost always solved by one of the following actions:
- Restarting the app: Double-click the home button, then swipe up on the app screen to close it. Re-open the app, and try again.
- Restarting the device: Hold down both the Wake/Sleep and the Home button until the screen turns off and the Apple logo appears, then release the buttons and the device will restart. Open Log Ten Pro X, and try again.